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Refund Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

Return/Exchange Policy

  • The most important point - Opening video is mandatory

  • You can raise a request for return or exchange within 3 days from the date of delivery.In case of any genuine reason (opening video compulsory), we will accept your request. Once accepted, we will arrange a pickup of the product from your address and process your refund after we receive and inspect the returned product. This process usually takes around 7 days from the date of the return request.

  • Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address though indian post (registery parcel).  Reverse Pick Up is subject to availability of the service in your area pin-code.

  • You can raise a return request on Whatsapp number - +918535023019 ,  Calling number - +918882953754 

  • Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund would not be provided.

  • If we sended a correct product and size but you have any issue in size or anything , you can raise a exchange request , but in this case you have to pay the shipping charges (charges will be according to product dimension) . in case of return , you have to pay 100₹ minimum till 500gm parcel , charges will be vary according to dimension or weight of the parcel

  • Return and exchange is not allowed in some mention collection - laddu gopal furniture , jewellery section , and items which have price below (50₹) (note - opening video compulsory in case of defect)
    In rare cases, if a return is required in these collections , reverse pickup service will not be available from our side. The customer will have to ship the product back to us at their own cost.

  • Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.

  • Payments made with COD option WILL RECEIVE A COUPON CODE WORTH THE SAME AS YOUR ORDER VALUE WHICH IS VALID FOR 1 YEAR FROM THE DATE OF ISSUANCE OF THE COUPON CODE.

  • Shipping Charges/COD Charges are Non-Refundable

  • You can reach us on +91-9468602247. All queries will be solved between Monday-Saturday, 10am-6pm. All pending queries will be solved on priority the next day.

  • Cancellations will only be possible till the order has not been dispatched from our warehouse.

  • Once a product is exchanged and is delivered, no further actions such as exchange or refund would be applicable on that order.

 

SELF-SHIPPING OF ORDERS FOR RETURNS/EXCHANGE

In case your pincode is non-serviceable for a reverse pick up and the collection (furniture , jewellery ) which doesn't support reverse pickup then  you'll have courier the product(s) to the following address:  

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